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Anti-Fraud Warning: Any person, acting in their own name or on behalf of others, who intends to engage in or participation in fraudulent activities, or lends or sells bank accounts for handling property, is committing a criminal offence. Our company will take action accordingly.

Important Information

  • Beware of fake loan offering and fake repayment requests from scammers and other fraud warnings, please CLICK HERE.
  • Our branches do not accept cash and cheque repayments, please CLICK HERE.

FAQ - Technical Support

Is it secure to browse my personal account record online?

All personal and account information is stored in the highly secure area of our website, accessible only with your password. Our system has implemented a range of online security measures to enhance protection. To further safeguard your account, we recommend changing your password regularly and never sharing it with anyone. Please note that our staff will never ask you for your password under any circumstances.

Do I need specific browser or Cookies settings to use member online loan service?

Specific browser is not required, but you must activate Cookies in your browser.

Please click here to find out more about our Cookies Policy

How to activate:
Please refer to your browser settings

Why does the screen stay stuck on the message "processing, please wait" after I have pressed "submit" to upload documents?

Under normal circumstances, please close the website and re-login again. However, the uploading speed might vary upon the network you are using. Please contact your internet service provider regarding internet issues. Otherwise, please contact our customer service representative at 3199 1199 during office hours.

If I encounter technical problems or practical issues, what should I do?

In case of any technical or practical enquiries, please click here to contact us.

Do you have queries about loan application?

It is our pleasure to assist you!
If you have further questions, or you cannot find the answers here, please contact our customer service representative at 3199 1199 or click here to contact us.