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Important Information

In order to enhance our services, we will conduct system upgrade from 00:30 am to 07:30 am on Saturday 30 March 2024 (Hong Kong Time) and certain services will be suspended during this period. Please click here for the details.......[MORE]

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FAQ - Technical Support

Is it secure to browse my personal account record online?

All personal data and account data is stored in the protected area of our Company's website, and your selected password will be required for log-in. The data transmission of our website is protected by 128bit SSL or above encryption to ensure absolute security. To protect the interest of members, we advise you to change your password regularly, and not to share your password with anybody. Our staff will never request you to reveal your password in any circumstance.

Do I need specific browser or Cookies settings to use member online loan service?

Specific browser is not required, but you must activate Cookies in your browser.

Please click here to find out more about our Cookies Policy

How to activate:
Please refer to your browser settings

Why does the screen stay stuck on the message "processing, please wait" after I have pressed "submit" to upload documents?

Under normal circumstances, please close the website and re-login again. However, the uploading speed might vary upon the network you are using. Please contact your internet service provider regarding internet issues. Otherwise, please contact our customer service representative at 3199 1199 during office hours.

If I encounter technical problems or practical issues, what should I do?

In case of any technical or practical enquiries, please click here to contact us.

Do you have queries about loan application?

It is our pleasure to assist you!
If you have further questions, or you cannot find the answers here, please contact our customer service representative at 3199 1199 or click here to contact us.