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Important Information

With effect from 1 Dec 2025, Promise branch will stop accepting cash and cheque repayments. Repayment service of payment via JETCO ATM will also be suspended. For more information about repayment methods, please click "FAQ". Scam Prevention: Do not disclose your password to anyone (including Promise staff and the police). Our Company does not directly promote loan products to individuals, require customers to repay loans or request personal information through WhatsApp, WeChat or Facebook. Please click here to know the details.

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FAQ - Revolving Loan

Do I need to apply again for a re-finance after full repayment of the previous loan?

If your account type is under "revolving", the credit would still be retained even if your loan is repaid. If you want to apply for a loan, you can click to apply through the member zone or dial our 24-hour Member Hotline, 3199 1111 or visit any Promise branches.

How can I raise my revolving loan amount?

You can contact our customer service representative. Promise will analyze and evaluate the financial status of members, and approve an appropriate loan amount.

How do I check the remaining repayment tenure period after applying for a revolving loan using the 24-hour Member Hotline / the member zone on the Promise website?

Please contact our customer service representative, 3199 1199 or visit any Promise branches in person or contact any Promise branches for enquiries.


Learn more about Promise's Revolving Loan

Do you have queries about loan application?

It is our pleasure to assist you!
If you have further questions, or you cannot find the answers here, please contact our customer service representative at 3199 1199 or click here to contact us.