Do not disclose your password to anyone (including Promise staff and the police). Our Company does not directly promote loan products to individuals, require customers to repay loans or request personal information through WhatsApp, WeChat or Facebook. Please click here to know the details.
2025.08.07
Notice on Suspension of services due to system maintenance.
In order to enhance our services, Promise (Hong Kong) Co., Ltd. will conduct system maintenance from 00:30am to 12:30pm on 10 Aug 2025 (Hong Kong Time) and the following services will be suspended during this period:
The above services will gradually be resumed as soon as practicable after 12:30pm on 10 Aug 2025. In light of the above, we therefore recommend customers to make necessary arrangements in advance for the required loan services. We apologize for any inconvenience that may cause.
2025.07.30
"SMS Sender Registration Scheme" Helps You Identify Messages Sent by Promise
To prevent scammers from impersonating trusted organizations via SMS and to protect mobile phone users in Hong Kong from fraudulent messages, Promise has joined the "SMS Sender Registration Scheme" launched by the Office of the Communications Authority (OFCA). This scheme aims to make it easier for the public to identify verified SMS senders and effectively combat scam activities.
Promise will use a registered SMS sender name that begins with the "#" symbol (e.g., "#PromiseHK ") when sending messages, allowing you to more easily verify the authenticity of the message source and safeguard your communication security.
2025.04.01
Tsim Sha Tsui Branch has commenced its services since 24 Mar 2025. For all branch addresses, please click "Visit our Branches".
2025.02.24
Kwun Tong Hoi Yuen Road Branch has commenced its services since 24 Feb 2025. For all branch addresses, please click "Visit our Branches".
2025.02.24
With effect from 1 Mar 2025, we will adjust our branch service arrangement for Saturdays, the designated branches that are open on Saturdays morning are as follows:
Other branches are closed on Saturdays, you can click "Visit our Branches" to know details of all branches.
2025.01.23
Pitt Street Branch will be closed from 27 Feb 2025. For all branch addresses, please click "Visit our Branches".
2024.12.09
Notice on Computer System temporary malfunction
For more details, please click here.
2024.09.02
Our Tai Po branch will be closed from 1 October 2024.
2024.08.01
Kwun Tong Plaza Branch will be closed from 31 Aug 2024. Kwun Tong Hong Ning Road Branch opens as usual. For more branch addresses, please refer to "Visit our Branches".
2024.07.02
Do not disclose your password to anyone (including Promise staff and the police). Our Company does not directly promote loan products to individuals, require customers to repay loans or request personal information through WhatsApp, WeChat or Facebook. If someone claiming to be our Company representative/employee requests you to repay in a method other than our designated ones, please refuse to do so by not disclosing your personal information and contact our Company Hotline immediately at 3199 1199.
Promise (Hong Kong) Co., Ltd.
2024.06.14
Notice on Suspension of services due to system upgrade.
In order to enhance our services, Promise (Hong Kong) Co., Ltd. will conduct system upgrade from 01:00 am to 04:00 am on Monday 1 July 2024 (Hong Kong Time) and the following services will be suspended during this period:
The above services will gradually be resumed as soon as practicable after 04:00 am on 1 July 2024. In light of the above, we therefore recommend customers to make necessary arrangements in advance for the required services. We apologize for any inconvenience caused.
Promise (Hong Kong) Co., Ltd.
2024.03.14
Notice on Suspension of services due to system upgrade.
In order to enhance our services, Promise (Hong Kong) Co., Ltd. will conduct system upgrade from 00:30 am to 07:30 am on Saturday 30 March 2024 (Hong Kong Time) and the following services will be suspended during this period:
The above services will gradually be resumed as soon as practicable after 07:30 am on 30 March 2024. In light of the above, we therefore recommend customers to make necessary arrangements in advance for the required services. We apologize for any inconvenience caused.
Promise (Hong Kong) Co., Ltd.
2024.03.01
Our Sha Tsui Road branch will be closed from 29 March 2024.
2023.12.01
Our Tsim Sha Tsui branch will be closed from 30 December 2023.
2023.10.03
Our Amoy Plaza branch will be closed from 1 November 2023.
2023.09.01
With effect from 25 Sep 2023, Kwai Fong Branch will be relocated to Unit 1313-1315, 13/F, Metroplaza Tower 1, 223 Hing Fong Road, Kwai Fong. For more branch addresses, please refer to "Visit our Branches".
2023.03.31
With effect from 1 April 2023, Mon-Fri business hours of all branches will be changed to 9:30am-6:00pm. Designated branches are open on Saturday morning. For business hours of all branches, please refer to "Visit our Branches".
2022.11.16
Our Company has recently received reports from our customers concerning fraudulent impersonation of our staff or representatives, demanding repayment of loan. We would like to remind you that all repayments must be made through the designated repayment methods. If someone claiming to be our Company representative/employee requests you to repay in a method other than our designated ones, please refuse to do so by not disclosing your personal information and contact our Company Hotline immediately at 31991199.
Promise (Hong Kong) Co., Limited
2022.09.01
Our Tai Tong Station branch will be closed from 1 Sep 2022.
2022.07.04
Our Hung Hom branch will be closed from 27 July 2022.
2022.05.13
2022.04.29
Mong Kok Branch will be relocated and the current Mong Kok branch will be closed from 30 April 2022. The address of the new Mong Kok branch is Shop B, 3/F, 168 Sai Yeung Choi Street, Mong Kok (3/F of our current branch location), and the opening date will be announced soon. For more branch addresses, please refer to "Visit our Branches".
2022.03.01
Our Aberdeen branch will be closed from 26 March 2022.
2022.03.01
Notice on suspension of service due to network upgrade.
In order to enhance our services, Promise (H.K.) Co., Ltd. will conduct network upgrade from 02:00 am to 02:30 am on 2 March 2022 (Hong Kong Time) and certain services might be suspended during this period. Service suspension details are as follows:
We apologise for the inconvenience that may cause.
Promise (H.K.) Co., Ltd.
2022.01.03
Our Central branch will be closed from 22 January 2022.
2021.11.16
Notice on suspension of service due to network upgrade.
In order to enhance our services, Promise (H.K.) Co., Ltd. will conduct network upgrade from 02:00 am to 02:30 am on 28 November 2021 (Hong Kong Time) and certain services will be suspended during this period. Service suspension details are as follows:
We apologise for the inconvenience that may cause.
Promise (H.K.) Co., Ltd.
2021.02.01
Our Sai Ying Pun branch will be closed from 27 February 2021.
2019.10.02
The business hour of Sha Tin Branch and Kwai Fong Branch have been changed.
