Promise HK express profound grief over the fire disaster in Wang Fuk Court and extend our deepest condolences to the deceased, injured and the families affected. Member who is affected by the incident, please contact 31991199 for discussion of possibly a repayment grace period and reduction of loan interest rate.
You may go to "Member Log-in" on the Promise website or call our 24-hour Member Hotline at 3199 1111, to check the latest information of your account (e.g. outstanding principal amount, etc.).
Please choose one of these methods to reset your password and regain access to your account.
Your membership number must be in 7 digits, and your password must be in 6 digits (same as the password of 24-hour Member Hotline 3199 1111). If you still can't log-in, please check the following:
Please contact us via website, phone or written notice within 14 days of the change of your information. Normally, customers do not need to provide relative documents for proof, unless requested by Promise on an individual basis.
According to the loan agreement, members are required to provide their updated personal information. Updating information also helps members to receive the latest information or offers from Promise.
When changing the autopay amount, please make sure the amount you entered is not lower than the pre-set monthly repayment amount and not higher than the total repayment amount. Please make sure the entered amount is an integer and the amount cannot be changed 3 business days prior to your monthly repayment day.
Please make sure your new password is 6 digits when you change the password, and do not use combinations that are readily accessible/easily identified such as your identity card number, telephone number, date of birth, any popular number sequence (such as 987654 or 123456) for your PIN. Avoid using the same digit consecutively (such as 000000 or 999999) as a PIN.
