With effect from 1 Dec 2025, Promise branch has stopped accepting cash and cheque repayments. Repayment service of payment via JETCO ATM has also been suspended. For more information about repayment methods, please click "FAQ". Scam Prevention: Do not disclose your password to anyone (including Promise staff and the police). Our Company does not directly promote loan products to individuals, require customers to repay loans or request personal information through WhatsApp, WeChat or Facebook. Please click here to know the details.
In these General Terms and Conditions:
in each case as amended, supplemented, replaced or otherwise varied from time to time;
The Borrower confirms that the Agreement Details are true and correct.
The Lender will make the Loan to the Borrower strictly subject to the terms and conditions of the Loan Agreement after it has been executed or signed by the Lender and the Borrower or the Borrower has otherwise indicated his agreement to the terms and conditions of the Loan Agreement in a way that is acceptable to the Lender. The Borrower understands and agrees that the Agreement Details and the Relevant Terms and Conditions constitute the Loan Agreement.
By executing, signing or otherwise accepting the terms and conditions of the Loan Agreement, the Borrower acknowledges receipt of an original copy of the Loan Agreement (with copies of the Relevant Terms and Conditions attached thereto) and agrees to be bound by all the terms and conditions set out on in the Loan Agreement. The Borrower further confirms that he has read and understood all documents provided to him in connection with the Loan and the Loan Agreement.
The Borrower may apply to the Lender at any time to request a new advance and/or to amend the loan details in the Agreement Details (i) by attending personally at a branch designated by the Lender or (ii) by using the E-Channels ((i) and (ii), collectively "Designated Methods"), provided that the Lender shall have an absolute discretion either to approve or refuse such application without giving any reason. If the Lender refuses such an application, the terms and conditions set forth in the Loan Agreement shall remain in full force and effect and unchanged. If the Lender approves such an application or otherwise requires any amendment to be made to the loan details, the Borrower must confirm his agreement to the Lender's amendments by signing a new loan agreement or other document required by the Lender using one of the Designated Methods, and only then shall such amendments take effect. Save only for such amendments, the other terms and conditions set forth in the Loan Agreement shall remain in full force and effect and unchanged. All the information or files relating to the Loan kept or maintained by the Lender and any determination or calculation in respect of any sum payable under the Loan Agreement made by the Lender, in each case shall be deemed to be accurate, final and conclusive, unless there is a manifest error therein.
Any new advance agreed to be made by the Lender shall be:
The Borrower shall pay the Lender interest on the Loan at the annual interest rate stated in the "Annual Interest Rate" column in the Agreement Details. The flat monthly interest rate stated in Agreement Details and/or Repayment Schedule is for reference only. For revolving loans, the flat monthly interest rate is calculated on the basis of a year of 12 months. For instalment loans, the flat monthly interest rate is calculated on the basis of the number of instalments stipulated in the Loan Agreement. Interest calculation is based on the annual interest rate and the outstanding Loan at any relevant time. Interest shall accrue from the date of drawdown of the Loan and shall be calculated on the basis of the actual number of days elapsed and a 365-day year.
Interest is calculated on a daily basis based on the outstanding Loan from time to time. In the circumstances, the actual amount of interest payable may be different from the information shown in the Agreement Details and/or the Repayment Schedule.
The Borrower shall repay the Loan and pay interest thereon in monthly instalments each falling due on the dates stated in the "Monthly Repayment Date" column in the Agreement Details (each such repayment date, a "Due Date") in each month until full payment as confirmed by the Lender. The amount of the Loan and interest to be paid in each instalment shall be the amounts shown in the Repayment Schedule. The amount of the last instalment may be adjusted by the Lender as appropriate in view of the actual payments and/or advances made by the Borrower during the loan period. Where there is any inconsistency between the figures in the Repayment Schedule and the "Monthly Repayment" figure appearing in the Agreement Details, the figures in the Repayment Schedule shall prevail. The number of instalments shall be the figure stated in the "Number of Instalments" column in the Agreement Details and the same may be increased if any new advance is made in accordance with paragraph 3 above.
Instalments paid by the Borrower shall be appropriated first, in or towards payment of interest accrued on the Loan, and secondly, in or towards reduction of the principal amount of the Loan.
Each instalment shall be paid according to the method indicated in the "Method of Repayment" column in the Agreement Details. However, where it is not possible to make payment according to such method, payment may be made by any method specified by the Lender from time to time.
If the bank designated by the Borrower ("DDA Bank") is not able to set up direct debt authorisation instructions in relation to payments under the Loan Agreement before the first Due Date, the Borrower shall use other payment means to pay the instalment payment on time. Failure to do so will be regarded as an event of default under paragraph 9 and/or a late payment whereupon the Lender shall be entitled, among other things, to charge default interest as stipulated in the Loan Agreement. In addition, the DDA Bank may itself charge the Borrower fees arising therefrom.
The Borrower must (i) authorise the DDA Bank to effect fund transfers from his designated DDA Bank account ("DDA Bank Account") to an account of the Lender in accordance with instructions given by the Lender from time to time for the purpose of paying all indebtedness and liabilities at any time owed by the Borrower to the Lender and (ii) ensure that there are sufficient funds in the DDA Bank Account for the payment of instalments one day in advance of each Due Date, or use another designated method for repayment. The Borrower accepts full responsibility for any overdraft on the DDA Bank Account which may arise as a result of any such transfer(s).
In default of making any payment in full when due, the Lender may, at its discretion, debit the DDA Bank Account from time to time with any sum then outstanding and unpaid. If the Borrower wishes to cancel or amend its authorisation to the DDA Bank, the Borrower must give the DDA Bank and the Lender written notice of no less than two working days. The authorisation by the Borrower to the DDA Bank shall continue to have effect until further notice by the Lender.
The Borrower acknowledges and agrees that the DDA Bank and the bank designated by the Borrower to receive the Loan ("Receiving Bank") may charge the Borrower fees in certain circumstances. The Borrower agrees that he must check the fee charges of the aforesaid banks so that he is aware of the fees for which he may become liable.
In default of paying any instalment of the Loan and interest thereon when due, the rate stated in the "Annual Interest Rate" column in the Agreement Details shall be charged on the amount overdue calculated from the Due Date until the date of actual payment (both before and after judgment).
Upon the happening of any of the following events or circumstances, the Lender shall be entitled to terminate the Loan Agreement immediately whereupon the Loan together with interest accrued thereon as at the date of termination shall become immediately due and payable without any further notice or demand by the Lender:
To repay principal and pay interest validly and effectively on the applicable Due Date, such payments must be made on the "Monthly Repayment Date" specified in the Agreement Details, or no more than 14 days prior to relevant "Monthly Repayment Dates", failing which an event of default under this paragraph 9 shall be deemed to have occurred.
The Lender may take such action as the Lender in its absolute discretion thinks fit to enforce the terms and conditions of the Loan Agreement and other relevant documents related to the Loan, including employing third party agencies to collect overdue amounts owed by the Borrower.
The Lender reserves the right to evaluate the Borrower's financial status, and review its credit policy, from time to time. The credit limit of the Borrower may be adjusted at any time without prior notice to the Borrower. The Borrower must check his latest upper credit limit at regular intervals through the applicable E-Channel.
The Borrower shall, within 14 days of any change to his particulars which have been provided to the Lender for the purposes of the Loan Agreement, notify the Lender in writing of such change. If the Borrower fails to comply with this obligation, the Lender reserves its right to suspend or terminate the Borrower's loan facility without prior notice.
The Borrower agrees that the Lender may, and unconditionally and irrevocably authorises the Lender to, disclose all information relating to the Borrower known to the Lender to such persons and for such purposes as are provided for in the PICS.
Any notice or demand sent by ordinary post to the address shown in the Agreement Details, otherwise provided by the Borrower to the Lender, or otherwise the last address of the Borrower known to the Lender shall be deemed to be received by the Borrower within 48 hours of posting.
It is hereby declared that the Loan Agreement was negotiated and completed at the address stated in the "Place of Negotiation and Completion of Loan Agreement" column in the Agreement Details. The Loan is drawn down by the Borrower on the date notified in writing by the Lender.
Notwithstanding any other agreement between the Lender and the Borrower, the Lender is authorised (but is not obliged) to act on any instruction which the Lender in good faith believes to be given by or on behalf of the Borrower (such instruction, an "Instruction") if such Instruction is given through any E-Channel and is in relation to the operation of the Loan (the "Services"). All Instructions shall be irrevocable and unconditional and may be acted upon by the Lender irrespective of any other circumstances or any contrary agreement or notification.
The Borrower must notify the Lender immediately if the Borrower becomes aware or suspects that a PIN has become known to any other person. The Borrower shall bear all consequences arising out of his failure to keep the PIN confidential at all times. The Borrower agrees that the Lender is authorised to act on any Instruction which the Lender in good faith believes to have emanated from the Borrower by the use of a PIN. In no circumstances shall the Lender be held liable to the Borrower for acting in good faith upon the Instructions which turn out to have been given fraudulently or by an unauthorised person.
Any information given by the Lender under the Services is for reference purposes only. The Lender shall not be held liable for the sufficiency or accuracy of the information so given and the Lender reserves the right to update and vary such information from time to time and at any time.
The Lender makes no representations or warranties of any kind nor are any such warranties to be implied with respect to the information or services furnished under the Services. Unless the Lender fails to act in good faith, the Lender shall not under any circumstances be liable in contract, tort, or otherwise for any direct, indirect or consequential loss or damage (whether foreseeable or not) of whatever nature or extent arising out of or in connection with any act, omission, error or negligence of the Lender. The Lender shall in no event be liable for any consequential losses arising out of or in connection with the Lender acting on any Instruction in its absolute discretion, including implementing any Instruction to advance further loans which may result in exceeding the upper limit of the Loan.
The Borrower shall be responsible for all consequences of Instructions and shall indemnify the Lender in full at all times against all legal costs and expenses arising from any enforcement action taken by the Lender, and all claims, demands, actions, proceedings, damages, losses, costs and expenses which may be brought against or incurred by the Lender and which arise directly or indirectly out of or in connection with the Lender accepting any Instruction and acting or failing to act thereon unless due to the wilful default of the Lender. This indemnity shall continue notwithstanding any satisfaction of the obligations of the Borrower under the Loan Agreement.
The Borrower's right to give Instructions shall be subject to the Lender's absolute discretion. The Lender reserves the right to add to, vary, suspend or delete any of the Services at any time. In addition, the Documents may be revised from time to time and the Borrower hereby agrees to be bound by relevant amendments to the Documents as the same are made from time to time. The Lender will give the Borrower a copy of the amended and most up-to-date versions of each of the Documents as soon as practicable by such method as the Lender thinks fit, including but not limited to uploading the Documents to the Online System. Borrowers should log in to the Online System regularly to view the amended and most up-to-date version of the Documents.
Any provision of the Loan Agreement which is invalid for any reason shall be ineffective only to the extent of such invalidity and shall not affect the validity of the remaining terms and conditions thereof. Nothing herein shall operate so as to exclude or restrict any liability, the exclusion or restriction of which is prohibited by the laws of Hong Kong.
No failure or delay by the Lender to exercise or enforce any right shall operate as a waiver of such right, nor will any single, partial or defective exercise of any right preclude any other or further exercise of its right or the exercise of any other right.
The Loan Agreement (i) shall be binding upon each successor, personal representative and person lawfully acting on behalf of the Borrower; and (ii) is personal to the Borrower and the Borrower's rights or obligations may not be assigned. The Lender may assign or otherwise dispose of all or any of its rights and obligations hereunder, and may transfer or delegate all or part of its duties and obligations hereunder to any third party that it considers suitable. Such rights of assignment, transfer or delegation may be exercised without notice to or consent of the Borrower.
In case of any conflict or inconsistency between the Chinese and English versions of the Loan Agreement, the English version shall prevail for all purposes. If the Borrower needs a Chinese and/or English version of the Loan Agreement, he should request one from the Lender.
The Loan Agreement shall be governed by and construed in accordance with the laws of Hong Kong. The Borrower hereby irrevocably submits to the non-exclusive jurisdiction of the courts in Hong Kong.
Except as expressly provided in the Loan Agreement, no person other than the Borrower and the Lender shall have any rights under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce or enjoy the benefit or any of the provisions of these General Terms and Conditions of the Loan Agreement.
Promise (Hong Kong) Co.,Limited
Last Updated Date : Dec 2025
